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After receiving your order we will contact you personally in 1-2 business days and you’ll confirm your order. We will send you an invoice of 50% (a half of the order’s price without shipping) deposit. The other 50% will have to be paid when the ordered item(s) are prepared for shipping. The first deposit locks your name in the order list and it is refundable if needed. If your order contains only leather goods, wooden bowls, aprons or tool care products then we'll send you an invoice of 100% amount.
The average waiting and crafting time for leather goods and aprons is about 1 month, 5-7 months for wildlife and kitchen knives, timber framing tools, bench chisels and drawknives and froes, 10-12 months for axes and watches.
We hope for your understanding and patience regarding the crafting time. It is possible to ship out part of your order sooner if you have ordered different product types. For example, if you order axes, leather goods and wooden bowls then we can ship out the leather goods and wooden bowls sooner and axes later when they would be finished.
We do a lifetime warranty on all of our tools and creations. If there is a failure with a our product, then we will repair or replace it for free. If it is a replacement, then that will take time as everything is done the old way, by hand, but we do not start the wait time over for warranty items.
Shipping cost depends on the weight of the order and the country it is shipped to. We ship by EMS - Express Mail Service. Shipping overseas takes 5-7 business days. To Europe 3-5 business days. Shipping is worldwide. When the order is sent out to you, we will send you the tracking number as an approval of the shipment.